At Naathi.com our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Free Shipping Over $100 within New Zealand

 Domestic Shipping Charges For Orders Less than $100

Shipping Charges are calculated based on the postcode entered while adding the delivery address during the checkout.

Courier (Non - Signature) - Rural North Island	$13.8
Courier (Non - Signature) - Rural South Island	$14.2
Courier (Non - Signature) - Urban Region Northland, Auckland, Waikato, Bay of Plenty, Taranaki, Manawatu, Whanganui, Wellington, Wairarapa	$7.8
Courier (Non - Signature) - Urban South Island Region	$8.3
Courier (Signature) - Rural	$17.2
Courier (Signature) - Urban	$16.8

 

Note: Shipping Prices have been updated as of 27Sept2023 due to an increase in prices by the shipping companies

The time frame for order delivery is divided into two parts:

Note: We’re currently relocating our warehouse, so there may be a slight delay in processing your order while we complete the move. Thank you for your patience.

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the processing team for dispatch within 24-48 hours after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

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Australian Shipping Charges

We currently offer shipping services to customers in Australia & we ship all our products from our Auckland warehouse.

Our shipping rates are calculated based on parcel size and weight. Below are the standard shipping rates for New Zealand to Australia shipments:

• Extra Large Parcel (3.01kg–5kg): $70.00 NZD
• Large Parcel (1.01kg–3kg): $50.00 NZD
• Medium Parcel (0.51kg–1kg): $25.00 NZD
• Small Parcel (0kg–0.5kg): $15.00 NZD

Please note that these rates are subject to change and may vary depending on the shipping carrier, delivery speed, and any additional services requested. we will let you know if your shiiping cost varies at the time to booking a International courier.

Estimated delivery times are as follows:

• Australia: 5-10 business days

Please note that these are estimated delivery times, and actual delivery may take longer, especially during peak seasons or due to unforeseen circumstances.

International Customs and Duties

For orders shipped internationally (e.g., from New Zealand to Australia), please note that customs and import duties may apply. However, for orders totaling less than $1000 NZD, there are typically no duties incurred. If your order value exceeds this threshold and customs duties become applicable, we will promptly update you and provide information on the charges. Please be aware that these duties, if applicable, are the responsibility of the recipient and are not included in the order total or shipping fees. It is advisable to check with your local customs office for more information on potential duties and fees.

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International Shipping to Other Countries

We are delighted to offer international shipping to customers outside of New Zealand & Australia. To ensure a smooth and accurate international shipping experience, please contact us before placing your order. International shipping costs can vary depending on factors such as the order value, weight, and the destination country.

To inquire about international shipping rates, please send an email to naathi.retail@gmail.com. In your email, provide us with the following details:

1. A list of the products you wish to order, including quantities.
2. The delivery address to calculate the international shipping cost.
3. Your contact information.

Our parent company, Viaan Enterprise Limited, is registered in Whangarei. However, please note that all online orders are shipped from our Auckland warehouse.

We appreciate your interest in Naathi and look forward to assisting you with your international shipping needs.